Frequently Asked Questions
Everything you need to know about our botanical beauty rituals.
Are your products cruelty-free and vegan?
Yes, Seagrape Apothecary is committed to ethical beauty. All of our products are 100% cruelty-free and vegan, formulated without any animal-derived ingredients or testing.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental United States. You will receive a tracking number via email as soon as your order leaves our studio.
What is your return policy for skincare items?
Due to the artisanal nature of our products, we can only accept returns on unopened and unused items within 14 days of delivery. Please contact our support team to initiate a return.
Do you ship internationally?
Currently, we ship to the United States and Canada. We are working on expanding our reach to more countries soon, so stay tuned to our newsletter for updates.
How should I store my natural beauty products?
To maintain potency and freshness, we recommend storing your products in a cool, dry place away from direct sunlight. Ensure lids are tightly sealed after each use.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options like PayPal, Apple Pay, and Google Pay.